FAQ

How do I contact the Mister K customer service?

By email: bonjour@misterk.fr for any request concerning Mister K
By mail: Mister K., 5 rue de Charonne, 75011, Paris, France

How do I return an item ordered on www.misterk.fr?

To obtain an exchange or a refund please follow these steps:

1. Make your return request at bonjour@misterk.fr.
2. You will receive a return form by email
3. Prepare your parcel: put the clean, unworn, unwashed product(s) with the label and original packaging in your parcel.
4. Affix the return slip to your parcel and drop it off at a COLISSIMO point within 14 days of your purchase.
5. Keep the proof of deposit of the package: In case of dispute or loss of the package by the carrier, the deposit slip will serve as proof and the refund of the returned product(s) can be made as follows

For returns from abroad, the return costs are at your expense. Send us back the products by tracked parcel to the following address: BDL Bourgogne Direct Logistics, Rue de la Croix Belin, 21140 Semur-en-Auxois.

For more information, please visit the " Shipping and Returns " page of our website.

How do I access my account if I have lost my password?

Click on the "my account" space accessible on the top right-hand side of all the pages of the site. On the page that appears, click on "forgotten password". Enter your e-mail address and we will immediately send you a new password.

What payment methods are accepted on the www.misterk.fr website?

You can pay online by credit card (Visa, Mastercard) via the secure payment system Stripe or by Paypal.

How do I know if my order has been taken into account?

Your order has been taken into account if you have received a confirmation e-mail.

You can also track your orders in the "Orders" section of your "My Account" space.

What are the delivery times?

Mister k. delivers in France via Colissimo, Mondial Relay and Lettre Suivie, and internationally via Colissimo. All your orders placed before noon are shipped within 24 hours (Monday to Friday - orders placed on weekends are shipped on Mondays). The delivery time is then 2 to 3 working days by Colissimo in France, 3 to 5 working days by Mondial Relay and up to 8 working days for international orders.

For reservations, the time is indicated on each product sheet, then at the time of purchase. It is about 2 months.

How can I follow the delivery of my order ?

In the "My Account" area, click on "Orders" in the menu. You will then be able to access the list of your current and past orders. Click on the order concerned on "View". You will then find the parcel number and a link to the carrier's website where you can follow the delivery of your order.

What should I do if I don't receive my order?

If you have not received your Colissimo package within 5 days of your order for delivery in France, remember to check the status of your package on the site (see "how to track the delivery of my order"). If you do not find your package on the carriers' websites, contact us by e-mail at bonjour@misterk.fr for orders placed on the www.misterk.fr website.