Our FAQ

Loïna is available Monday to Friday from 10 a.m. to 6 p.m. Garance is available on weekends.

• By email to bonjour@misterk.fr
• By PM Facebook or Instagram
• On the online chat: www.misterk.fr

Yes !
Virginie welcomes you to the showroom on rue de Charonne, near the Bastille in the 11th arrondissement for a special moment.
You will have the opportunity to try on pieces from our dedicated wardrobe during a private 30-minute appointment.
Available for fitting:
• Our iconic items in stock, you can take them home with you!
• Prototypes of our parts on Reservation before pre-ordering them.

To make an appointment, click here

Occasionally, we organize a few pop-up shops in Paris.

• Reservations: Every month we offer you a wardrobe of a few pieces at a lower price than once in stock. This wardrobe can be reserved for a few days, will be produced on demand, just for you, and will then be delivered to you 2-3 months later on average!

With the remaining material footage, count on us to offer you surprises, we love to surprise you.

• Stock : Once the Reservations have been delivered, we put online the small surpluses (around 5%) that we plan for exchanges and returns.
This is your last chance if you missed them, as these models are never renewed and are always in very limited quantities.

You can also find our Iconics . These are our timeless wardrobe staples, our cuts that you will find online all year round, available in stock or on demand. They are made in our qualities called "zero waste", we buy stocks of sublime materials from major brands, or directly from our European suppliers. All made by our French or European manufacturers with exceptional know-how.

All our pieces are hand-designed by our designer, Charlotte Husson. They are then made in Europe.

• Custom pieces (called our sleeve pieces) are manufactured in Mr. Stanislaw's workshop in Poland. What are custom pieces? Unlike the finished product, for “custom pieces” we select all the materials and supplies and send them to our manufacturing workshops.

• The mesh is knitted in Federico’s workshops in Prato, Italy.

• For jersey, as for denim, the materials come from our “zero waste” commitment: we buy existing stocks directly from our French manufacturers. They are then manufactured in José’s workshop for jersey and at Estevao for denim, near Porto in Portugal.

• The leather pieces are made in France. The clothing is made in Alain's workshop in Paris and the leather goods in Monsieur Audoin's workshop near Cholet.

On each product page, you'll find a size guide for the model in question. Take your measurements and refer them to the chart to find the right size.

Please feel free to contact us with your measurements. Our customer service team will provide you with the best possible advice.

We have only one desire: to offer you the most beautiful pieces. If, despite everything, your piece should have a defect, fill in all the information relating to your order in our “Make a Return” questionnaire on our website. You can then contact the after-sales service team directly at the following email address: bonjour@misterk.fr

Don't forget to include photos of your defective part with your message! This will help us provide you with the best possible solution.

We have a dedicated page on our website for the maintenance guide.
This maintenance guide is categorized by room type so that you have all the elements you need to take care of your wardrobe!

You will also find our advice on each product sheet in the "Composition & care" tab.

You can find our calendar with upcoming launcheshere .

To be the first to know, subscribe to our newsletter here and follow us on social media.

To be kept informed of a possible return to stock, you can "Create an alert" on the page of the desired item or on the "Back in stock" page by selecting your size.

Your order has been taken into account if you have received a confirmation email.

You can also track your orders in the “Orders” section of your “My Account” area.

In mainland France:

• Standard Colissimo home delivery without signature: €6. Free in mainland France for purchases over €200.
• Colissimo home delivery with signature: €9. Free in mainland France for purchases over €250.
• Mondial Relay delivery to a collection point: €5. Free in mainland France for purchases over €150.
• 24-hour express delivery via Chronopost: €15.

Abroad and overseas territories:

• Delivery by DHL: price varies depending on the destination

To cancel or modify an order, make a size change or other, you can contact the after-sales service team directly by providing your order number.

• For parts available in stock, delivery time is estimated at 2-3 business days for mainland France. For international orders, delivery time is estimated at 8 business days and may vary depending on the destination.
• For Reservation parts, the delivery time is approximately 2-3 months – the time it takes to produce your parts. We will email you at each stage of production, so you can closely monitor the progress of your order.

In the "My Account" area, click "Orders" in the menu. This will allow you to access the list of your current and past orders. Click on the order in question and click "View." You will find the package number and a link to the carrier's website where you can track the delivery of your order.

Remember to check the status of your package in your account (see "how to track the delivery of my order"). If you cannot find your package on the carriers' websites, contact us by email at bonjour@misterk.fr for orders placed on the website www.misterk.fr .

• If you have placed an order with products in Stock and products in Reservations, we will split your order in two so that you can receive your parts in stock without waiting for the arrival of the parts in reservations.
• If you have placed an order with only parts in stock or on reservation and you are missing products from your order, do not hesitate to contact the after-sales service team directly at the following email address: bonjour@misterk.fr

You can find an invoice for your order in the confirmation email you received after placing your order. We are of course available if you need any further information at the following email address: bonjour@misterk.fr

• You can pay online by credit card (Visa, Mastercard, CB) via the secure Stripe payment system, by Paypal, or by Alma (payment in installments).
• For any order of €150 or more, you can choose to pay in 2, 3 or 4 installments via the Alma platform.

We offer gift cards to introduce the world of Mister K. to the person of your choice! It's available here: https://misterk.fr/products/carte-cadeau

It can be used directly on our website, as many times as you like, and is valid for 1 year from the date of purchase. You can choose the amount from €50 to €1,000. It will be sent to you directly by email.

Click on the character icon accessible at the top right on all pages of the site.

Click the character icon located in the top right corner of any page on the site. On the page that appears, click "forgot password." Enter your email address, and we'll send you a new password immediately.

If you encounter any difficulties or if the problem persists, please contact us: the after-sales service team is available to help you.

Log in to your account and click "View Addresses." Then, enter your new information.

You can enter your email address directly at the bottom of each page of the site in the box provided for this purpose or go here .

You can unsubscribe at the bottom of each newsletter you receive. Or contact our customer service team who will be able to assist you.

To obtain an exchange, credit or refund please follow these steps:

1. Go to "Make a Return"
2. Fill in the requested information
3. You will receive a return voucher and the procedure to follow by email.
4. Prepare your package: put the clean, unworn, unwashed product(s) with the original label and packaging in your package: specify your name and whether you want an exchange, a credit note or a refund.
5. Affix the return slip to your package and drop it off at a COLISSIMO point within 14 days of delivery of your package.
6. Keep proof of deposit of the package: In the event of a dispute or loss of the package by the carrier, the deposit slip will be valid and the refund of the returned product(s) can be made.

Return costs and procedures are your responsibility if you are abroad. Return the products to us by tracked parcel to the following address:

ACOLYT - MISTER K
Belin Cross Street
21140 Semur-en-Auxois.

For more information please visit the “ Deliveries and Returns ” page of our website.

Returns from France

• Exchange: it’s free & we send you a prepaid return slip to return your package
• Credit: We offer you 10% more than the amount paid. It is also free and valid for 6 months on our website, you can use it multiple times.
• Refund: We'll send you a prepaid return slip; €8 will be deducted from your refund. This includes shipping costs, logistics costs for processing your return, and dry cleaning.

Returns from abroad

• Return shipping costs are your responsibility if you are abroad. Return the products to us by tracked parcel to the following address:
  ACOLYT - Mister k,
  Belin Cross Street,
  21140 Semur-en-Auxois.

For more information please visit the “ Deliveries and Returns ” page of our website.

You will receive an email notification when your refund has been processed. Please allow approximately 15 business days for your returned package to be processed.